![]() In the morning I did use the restaurant and took breakfast back to my room-again, the staff was very accommodating with my request. I woke up refreshed the next morning and mused that a hotel could be next to an airport terminal but I did not hear any planes at all. ![]() I was so impressed with how clean the room was! The room itself was spacious and the window faced the interior but that was not a bad thing-it was super quiet. This hotel is quite large though driving in during the dark it did not seem that way. The check-in staff were so friendly, even at that late check-in hour and again another person guided me to my room. The lobby is up an escalator and he guided me there. The drive to the hotel is short and the driver was so helpful. The gentleman there called the shuttle driver and within minutes he arrived. Note-most hotels are along the far wall after exiting the baggage claim their shuttle service is on the same side of the exit doors so it took me a few minutes to find it. I arrived in T2 and though the hotel is next to T1 they do have a shuttle. I did an overnight connection here from Puerto Vallarta. I feel that she should be recognized for the image she projects as she represents your company. We will be in Mexico City again soon and we will definately be staying at your hotel and hope to have more interaction with Ms. Her attitude was pleasent, friendly and very professional. We overhrear other hotel guest raving about her customer service. ![]() She provided such suberb service it like we had our own personal concierge at our disposal due to the knowledge she had of the area, helping us with information on the subway, shopping and many other needs. We were unfamilier with the area and thanks to Anahi, we were able to find everything we needed. This young lady was a perfect example of what great customer service is about. While there we emcountered one of your employees at the hotel reception area by the name of Anahi DeLeon. ![]() We were staying in another hotel however we spent lots of time with our friends at your hotel. A few weeks ago, my wife and I were in Mexico City to visit friends who were staying at your Mexico City Airport location. ![]()
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